Frequently Asked Questions

Understanding ICBT

Is ICBT a good fit for me?

How Does It Work?

Safety and Privacy

Understanding ICBT

desk with lamp, computer, and plant

Internet-Delivered Cognitive Behavioural Therapy (ICBT) is an evidence-based psychotherapy that delivers cognitive behavioural therapy securely online. It helps people learn practical skills to manage symptoms of anxiety, depression, stress, sleep difficulties, and other common concerns, such as alcohol misuse.

ICBT is designed to provide the same core components as face-to-face CBT, while reducing barriers to care such as long wait times, geographic distance, scheduling challenges, and stigma associated with seeking care.

ICBT courses typically include:

  • Structured online lessons that teach skills (e.g., identifying unhelpful thoughts, activity scheduling, exposure, sleep strategies)
  • Practical exercises to apply skills in daily life
  • Therapist guidance, most often provided through brief secure written messages
  • Progress monitoring, using brief questionnaires and feedback

Most courses are designed to be completed in 8 weeks, although clients typically retain access to the course for at least 4 weeks.

ICBT flow: Learn, practice, message, track progress

Yes. A large body of research shows that therapist-guided ICBT produces outcomes comparable to face-to-face CBT for diverse mental health conditions and is often more convenient and accessible.

Research led by the Online Therapy Unit (OTU) demonstrates that clients experience meaningful reductions in symptoms, improved functioning, and high satisfaction with care.

Therapist guidance is preferred by many clients and contributes to outcomes. Courses that include regular therapist support tend to show stronger outcomes than fully self-guided programs, especially when symptoms are more significant.

Yes. Saskatchewan is an international leader in ICBT research and implementation. The OTU collaborates with other major centres, such as MindSpot Clinic (Australia), and its work aligns with models used in publicly funded services in countries such as the United Kingdom and Sweden.

The OTU research has been published in leading peer-reviewed journals and has informed national and international mental health policy and practice.

View our Publications

Is ICBT a good fit for me?

ICBT works best for adults who want flexible, private, skills-based support.

ICBT is a great fit if you:

  • Are Interested in learning and practicing skills
  • Want flexible, private access to therapy
  • Prefer self-guided learning with professional support
  • Live in a rural area or face barriers to in-person care

ICBT may not be the best fit for individuals who:

  • Are experiencing an immediate mental health crisis
  • Require intensive, in-person care
  • Are unable to engage with written materials

The OTU conducts initial screening to help determine whether ICBT is a suitable option and provides referrals when additional support is needed.

Call to action - Free marketing icons If you’re unsure which course is right for you, visit the Help Me Decide page to learn more or begin a quick screening.

We typically recommend that if you are seeing a mental health professional, you do not also use Online Therapy.
There may be exceptions, such as when:

  • It is recommended by your therapist as a supplement to existing treatment
  • You are primarily seeing a psychiatrist for medication management
  • You are on a waitlist for in-person service

In these cases, Online Therapy can complement your existing treatment. If you are unsure, we encourage you to discuss this with your healthcare provider before applying.

Call to action - Free marketing icons Visit our Help Me Decide page to know if one of our ICBT course is a good fit for you.

How Does It Work?

Participating in an OTU course involves three simple steps to help determine whether ICBT is a good fit for your needs:

Read through the descriptions of the online therapy course currently being offered by the Unit. While all courses are based on similar skills, each is tailored to specific concerns or populations.

  • Online Screening: If you are interested in an online course, follow the “Apply Now” link under the course description to register. You will be asked for your contact information and to complete questionnaires about your symptoms. This typically takes 30 minutes. After completing the online screening, you will be prompted to book a telephone appointment with an OTU staff member.
  • Telephone follow-up: This brief phone call (approximately 15 minutes) involves a conversation with a team member to review your screening responses and discuss whether one of our online courses is a good fit for you at this time.

Most courses run for 8–10 weeks. You’ll learn new skills each week, practice between lessons, and message your therapist through our secure messaging system.

Call to action - Free marketing icons Visit our Help Me Decide page to know which of our course may best suit your needs.

At the Online Therapy Unit, we are dedicated to supporting people in managing a variety of symptoms related to their mental health and health conditions.
Because we are a small team, your participation and commitment play a key role in the success of your therapy.

Before applying, please ensure that you are prepared to accept the following responsibilities:

  • Read and save all emails carefully. These contain important information about your course and progress.
  • Complete questionnaires within 48 hours of receiving them to help us monitor your progress.
  • Ensure reliable technology. You’ll need a stable internet connection and a functional computer or device.
  • Commit to consistent effort. Be ready to challenge yourself, make changes, and work steadily over 8–10 weeks.

By following these steps, you’ll get the most out of your experience and help us provide the highest-quality care possible.

💡 Tip: Setting aside dedicated time each week for your lessons and practice helps you stay on track and see better results

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Participating in an Online Therapy course requires perseverance, determination, courage and consistent effort, but it can lead to lasting improvement. Each course is designed to help you learn, practice, and apply new strategies in daily life.
You can expect to:

  • Spend a few hours each week reviewing and working on the Lessons and homework assignments.
  • Practice skills between lessons to reinforce what you learn.
  • Commit to consistent participation. Courses typically last 8 to 10 weeks.
  • Understand that progress takes time; our courses are not quick fixes, but with steady effort, many clients experience significant improvement.

💡 Success in online therapy depends on active engagement. The more you practice, the more confident you’ll become in managing your symptoms.

The contact you will have with a therapist during your online course varies by course. The Online Therapy Unit provides support in a few different ways:

Weekly check-ins and personalized feedback. When you take a therapist-assisted course with the Online Therapy Unit you will be assigned a therapist who will check in with you on a weekly basis during the course. The therapist assigned to you may be a mental health care provider working for the health region, a therapist working for the unit, or a graduate student working under the supervision of a registered mental health care provider.

Each week your therapist will check in with you through secure online messaging on our website and will answer any questions or concerns you have sent to them over the week. Sometimes, therapists will call clients in addition to messaging them if this is felt to be clinically helpful. In a therapist-assisted course, therapists are trained to offer therapeutic support to clients as they work through the material. The therapist will typically offer support and encouragement, as well as assist clients in understanding and applying techniques introduced in the course.

Contact with therapists can be shorter or longer depending on the client concern and averages 20 minutes per week. If you would like to know if the course you are interested in is therapist-assisted, please refer to the course description page for more information.

Encouragement and brief check-ins. In a guided course, guides set aside approximately 10 minutes each week to answer basic questions about the course content, and encourage clients to continue with their work on the course.

Contact with guides in a guided course is typically briefer than in a therapist-assisted course but on occasion will be longer if there is a significant clinical issue. Clients can contact their guide through the secure message system, and their guide will respond at least once a week either by secure messaging or a brief phone call.

Research shows that this guidance can be very helpful and many clients do very well with this level of support. If you would like to know if the course you are interested in is guide-assisted please refer to the course description page for more information.

Independent learning, with periodic monitoring for support. In a self-guided course, clients work independently on course materials and are notified by external email when lesson materials become available.

Clients can message technical support directly through the website should any technical or website issues arise. During their course clients do not have scheduled contact with a therapist or guide. However, client files are monitored each week by Online Therapy Unit clinicians for significant changes in wellbeing or sudden increases in symptoms. If concerns arise, an Online Therapy Unit clinician will reach out to the client for brief support and make service recommendations. If you would like to know if the course you are interested in is self-guided, please refer to the course description page for more information.

Type of courseLevel of support
Therapist-AssistedWeekly check-ins via messages approximately 20 minutes
GuidedBrief check-ins approximately 10 minutes
Self-GuidedIndependent learning

Call to action - Free marketing icons Visit the Help Me Decide page to find which course offers the level of guidance that best suits your needs.

Many ICBT courses, including those offered by the OTU, provide therapist support primarily through written messages.
This approach allows:

  • Thoughtful, individualized feedback
  • Flexible timing for both clients and therapists
  • Clear documentation of skills and progress

Research shows that written therapist guidance can be highly effective and is often preferred by clients for its clarity and convenience.

 Call to action - Free marketing icons Visit the Help Me Decide page to find which course offers the level of guidance that best suits your needs.

We encourage participants to start their course when they can engage consistently each week. Since OTU courses are time-limited, consistency is important for success.
If you have a planned vacation or need to step away after starting the course:

  • Notify your therapist or an OTU staff before your break
  • In your notification message, include the dates you’ll be away and when you plan to return
  • Continue the course once you’re back, picking up where you left off

Unexpected things happen—we’ll work with you to help you stay on track while getting the most out of your course.

While we hope participants complete the full course, we understand Online Therapy may not be the right fit for everyone.
If you decide to discontinue your participation:

  • You can withdraw at any time without affecting your future healthcare
  • Please let your therapist or an OTU staff know
  • We appreciate any feedback about your experience, as it helps us improve the courses

Your participation and feedback help us continue to refine our services to better meet client needs.

Safety and Privacy

Yes. The Online Therapy Unit website provides a safe and secure environment for clients and therapists to communicate and access therapy lessons.
We take information security very seriously. All data is:

  • Transmitted and stored in secure ways
  • Encrypted and transmitted over secure HTTP protocol similar to online banking standards
  • Stored on our secure encrypted servers located in Canada
  • Your identifying information on the server is only accessible to authorized personnel — your assigned therapist, the OTU coordinator, and clinical supervisor

This ensures your privacy, confidentiality, and safety throughout the course.

🔒 Your information is always protected and never shared outside your care team without your consent.

  • Use your home computer instead of a computer in a shared spaced (e.g., library or office), if possible.
  • Do not share your login information with anyone. Do not use a password that is easily guessed by others. The Online Therapy Unit staff will never ask for your password.
  • In the event you were contacted and asked for your password, contact the unit immediately to report this.
  • Log out after you have finished your work on the course.
  • Log out before leaving your computer.
  • To further increase security, you can enable “privacy” modes within your web browser. Once in this mode, your interactions are not saved to the browser history.
  • Firewalls protect your computer and information from network attacks and threats. Enable either the firewall software that came with your operating system (e.g. Windows firewall), or install a reputable 3rd party software, such as ZoneAlarm.
  • Use anti-virus software. This software can either be purchased or downloaded for free. If you choose free software, ensure that it is reputable.
  • You can also use malware-detection software (e.g. Spybot: Search and Destroy, Microsoft Security Essentials) to scan your computer for software and files that could leak your personal information to 3rd parties.

    If using a computer in a shared space, take steps to ensure that the security software mentioned above is installed and updated.