Service Delivery Outcomes

Quick Facts (November 2013 – December 2025)

Telephone Screenings Completed

Clients Enrolled

‎-‎

Age Range of Clients

%

First form of Mental Health Care Received at the Online Therapy Unit

%

Used one of our courses as supplemental care

Average times a client logged into website

Average times clients message therapists

Average times therapists message clients

%

Clients completing majority of course

%

Clients say it was worth the time

%

Clients would recommend the program to a friend

%

Average reduction of symptoms over course of program

Annual progress for all courses. The chart shows similar outcomes between people who participated in the phone screen, who started the program, and who completed the program. All chart lines have their maximum value over the 2020-21 fiscal year, when the COVID-19 pandemic started.